I am often disappointed by customer service. A lot of the time it is as if those in businesses have forgotten the true meaning of the term. I have had customer service experiences in the last few months where I could have sworn that the so-called customer service representative truly thought they were doing me a huge favour by sauntering over to the register to take my money. That said, I do have some really positive customer service experiences in my world, but often they tend to be relationships that are built over time rather than exceptional one off consumer experiences.
This past week I had a great experience.
Back in July when I went to the "Blogopolis" conference, at one of the events we were given a voucher to redeem a free diary or calendar from Mooo. I love me a freebie and we do own a few Mooo products over here at the Pavillion so I was fairly quick to log in to Mooo and redeem my freebie. Some time passed and I realised the lovely red diary I had chosen had not arrived. Hmmmmmm.
I sent an email to enquire to Mooo's customer service team at 4:45pm last Tuesday and at 4:51pm the same day received an apologetic reply for the glitch with my order and a promise to ensure the diary would get to me quickly. Yes, it took only 6 minutes for a reply. You have to love that.
My diary arrived express 36 hours later. Wow. That's what I call great customer service.
This is not the actual diary, but it looks a little like this:
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Image from Mooo |
Thanks Mooo. Oh, and if you would like some freebie school holiday fun courtesy of Mooo, go here. Mooo are celebrating their 5th birthday and so there are loads of free printables available for all kinds of creative fun with the kids. Happy printing!
Disclaimer: This post was completely unsolicited and represents my personal opinion. I received the free diary as a result of my participation in a Blogopolis blogger gathering.
I know this isn't a sponsored post, but the Mooo medium backpack I bought I thought was pricey, so I got Popps one and Immy a cheapie one from else where at the start of the year. By September, the Mooo one is like new, and Immy is on to her third bag. Her next one will be from Mooo.
ReplyDeleteAnd the puzzles are heading to my nephews for Christmas.
I ♥ Mooo to death. Like Clairey, we have a Mooo backpack. Lexie has used it for over a year. Still like new. Looks gorgeous still.
ReplyDeleteTheir lables stay on better than any others too...
xx